Frequently Asked Questions
Everything you need to know about our science-backed hair care.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund. Please ensure the product is at least half full to qualify for a return.
Are Living Proof products safe for color-treated hair?
Yes, all of our products are formulated to be safe for color-treated, chemically treated, and keratin-treated hair. Our formulas are sulfate-free and paraben-free.
Do you test your products on animals?
No, Living Proof is a PETA-certified cruelty-free brand. We do not conduct animal testing on any of our products or ingredients, nor do we ask others to do so on our behalf.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Afterpay for interest-free installments.
How can I determine which product line is right for my hair type?
We recommend taking our online Hair Quiz to get a personalized recommendation based on your hair texture, concerns, and styling goals.